What is your return and refund policy?

Return & Refund Policy (30 Days)

At Lekbuy.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we offer a 30-day return and refund policy under the following terms:

1. Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition

  • Be in the original packaging with all accessories, manuals, and parts included

  • Not be damaged due to misuse, improper handling, or unauthorized modifications

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products

  • Clearance or final sale items

  • Items damaged due to improper use or installation

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at lekqiu1986@gmail.com within 30 days of delivery

  2. Provide your order number, a description of the issue, and clear photos (if applicable)

  3. Wait for return authorization and instructions before sending the item back

Important: Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • We recommend using a trackable shipping method, as we are not responsible for lost return packages

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • Shipping fees (if any) are non-refundable unless the return is due to our error

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide photos or videos as evidence

  • We will arrange a replacement or full refund, including shipping costs

7. Order Cancellation

  • Orders can be canceled within 12 hours of purchase for a full refund

  • Once the order has been shipped, it cannot be canceled and must follow the return process

8. Late or Missing Refunds

If you have not received your refund after the processing time:

  • Check your bank or payment provider

  • Contact your credit card company, as processing times may vary

  • If the issue persists, contact us for assistance

9. Contact Us

For any return or refund inquiries, please contact:
Email: lekqiu1986@gmail.com

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